FAQ's

Frequently Asked Questions

1. Can I visit your warehouse?
Due to space limitations, warehouse visits are not available. Please browse our website for detailed product info and real customer photos.

2. How can I contact Oak Sofa Land?
Email: oaksofaland@gmail.com
Whatsapp: +44 7526 167078

3. Is it safe to shop online with you?
Yes, our website uses secure encryption to protect your data.

4. What payment methods do you accept?
We only accept Cash on Delivery. Pay safely when your sofa arrives at your doorstep.

5. Do you offer finance options?
No, we currently do not offer finance plans.

6. How can I track my order?
Once dispatched, you’ll receive an email with tracking details.

7. How long does delivery take?
Most orders arrive within 2–5 working days. We’ll keep you updated.

8. Where do you deliver?
We deliver across mainland UK. Some remote postcodes are excluded.

9. Do you offer international shipping?
No, but we can deliver to a UK shipping agent if needed.

10. What is the delivery cost?
£50 for sofas. Includes delivery to your room of choice.

11. Can I change or cancel my order?
Yes, before dispatch. Contact us as soon as possible.

12. What if my furniture doesn’t fit?
Please check your space and entryways before ordering. We’re not responsible for items that don’t fit.

13. What if my item arrives damaged?
Contact us. We’ll assess and may repair, replace, or refund.

14. How do returns work?
You can return within 14 days if the item is unused and in original condition.

• Change of mind: £150 collection fee

• Damaged items: Free collection

15. What if my order is delayed or out of stock?
We’ll inform you promptly and offer alternatives or a refund if needed.