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Here’s a refund policy tailored for Oak Sofa Land:

Refund Policy for Oak Sofa Land

At Oak Sofa Land, we are committed to ensuring your satisfaction. If you are unhappy with your purchase or experience any issues, we are here to assist you. Please read the following policy to understand your options for returns, exchanges, and warranty claims.

Returns

If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a refund, minus the cost of delivery and collection. The product must be returned in its original packaging and be in unused condition.

Please note:

  • All returns are subject to a collection fee, and the original delivery fee is non-refundable.
  • We reserve the right to refuse returns if the product has been damaged by the customer after delivery.

To initiate a return, please contact our support team at oaksofas@gmail.com with your receipt, a brief description of the issue, and any relevant photos of the product.

Exchanges

If you would like to exchange your product, you may do so within 14 days of delivery, provided the item is unused and in its original packaging.

Please note:

  • Exchanges are subject to a £50 administration fee plus an additional delivery fee. The original delivery fee is non-refundable.
  • Customers will need to pay the price difference for any exchanges involving items of a higher value.
  • Exchanges will be refused if the returned items are found to be used or damaged by the customer.

To request an exchange, email us at oaksofas@gmail.com with your receipt, a brief description of the issue, and relevant photos of the product.

Warranty

All products from Oak Sofa Land come with a 12-month manufacturer warranty. This warranty covers any defects or issues resulting from manufacturing faults.

What the warranty includes:

  • Manufacturing defects that impact the quality or functionality of the product.
  • Any damage or defects present at the time of delivery. Please inspect the product upon delivery and report any issues before the delivery team leaves the premises.

What the warranty excludes:

  • Damage caused by the customer after delivery.
  • Wear and tear from normal use.
  • Misuse or lack of proper care for the product.
  • Damage caused by washing items improperly.

If you believe your product has a manufacturing defect, please email us at oaksofas@gmail.com with:

  • Contact number.
  • Delivery address & delivery date.
  • Photographs or videos of the issue.
  • A copy of your receipt.
  • A description of the issue.

We will assess your claim and determine if a repair or replacement is appropriate. Replacements will be of the same item unless unavailable, in which case we will discuss alternative options.

Cancellations

If you wish to cancel your order and it has already been processed or a delivery has been booked, you will be charged a cancellation fee of up to the cost of delivery.

Product Care

We recommend the following to help maintain your sofa:

  • Hand wash sofa coverings to reduce the risk of damage.
  • If machine washing is necessary, use a delicate cycle with cold water.
  • Avoid jumping on or stacking heavy objects on sofas and beds, as this may cause frame damage.

For further assistance or inquiries regarding a completed order, please reach out to us at oaksofas@gmail.com with the following details:

  • Contact number.
  • Delivery address & delivery date.
  • Photographs of the issue.
  • A copy of your receipt.
  • A brief description of the issue and how it occurred.