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Privacy Policy for Oak Sofa Land

At Oak Sofa Land, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard any personal information you provide when using our website. We are dedicated to ensuring your privacy is protected, and any personal information you share with us will be used in accordance with this policy. We may update this policy periodically, so please check this page to stay informed of any changes.

What Information We Collect

When you place an order or interact with us on our website, we may collect the following details:

  • Your name
  • Address
  • Contact number
  • Email address
  • Receiver’s name and address (if applicable)
  • Other relevant information for customer surveys or offers

We also keep a record of your order to manage any issues and to provide future offers or promotions based on your purchase history.

In addition, if you contact us via email or phone, we may keep a record to help us deliver excellent customer service. Please note, some calls may be recorded for quality or training purposes.

We may also collect your IP address and use cookies unless your browser is set to reject them. For more information on the use of cookies, please see our cookie policy.

How We Use Your Information

We use your information to understand your needs and provide you with the best possible service. Specifically, we use it for:

  • Internal record-keeping and customer service management.
  • Improving our products and services based on your feedback.
  • Marketing our products and services relevant to your past purchases.
  • Sending promotional emails (with your consent) about new products, special offers, or other information of interest. You may unsubscribe at any time by contacting us.
  • Contacting you for market research purposes via email, phone, or mail.
  • Tailoring the website experience to your preferences.
  • Using technical data for analytical purposes to improve your shopping experience.

Your contact information, such as your email or phone number, may also be shared with our delivery partners to provide tracking information or contact you about your order.

We will not share your personal information with any third party for marketing purposes or any other reasons unless specified.

Your Data Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to be informed about our data collection and usage.
  • The right to access the personal data we hold about you.
  • The right to have your data corrected if inaccurate or incomplete.
  • The right to request the deletion of your data (right to be forgotten).
  • The right to restrict the processing of your data.
  • The right to object to the use of your data for specific purposes.
  • The right to data portability, meaning you can request a copy of your data to use with another service.
  • Rights regarding automated decision-making and profiling.

If you wish to exercise any of these rights, please contact us.

Security

We are committed to ensuring that your information is secure. We have implemented physical, electronic, and managerial procedures to safeguard the information we collect online.

Cookies

Cookies are small files placed on your device to track user behavior and enhance your browsing experience. We use cookies to analyze web traffic and tailor our website to your needs. Cookies do not give us access to your computer or any personal information beyond what you share with us. You can choose to accept or decline cookies through your browser settings. However, declining cookies may limit your use of certain website features.

For more details, see our Cookies Policy.

Links to Other Websites

Our website may contain links to third-party websites. Once you use these links to leave our site, we have no control over the privacy practices of those sites. Therefore, we cannot be responsible for the protection of your information on those websites. You should review their privacy policies for more information.

Controlling Your Personal Information

You can choose to restrict the collection or use of your personal information in the following ways:

  • When filling out a form, look for the option to opt-out of your data being used for marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing, you can change your mind at any time by contacting us.

We will not sell, distribute, or lease your personal information to third parties unless required by law.

Access to Your Personal Data

You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information we hold on you, please contact us.

If you believe any of the information we hold is incorrect or incomplete, please email or write to us. We will promptly correct any inaccuracies.

This privacy policy ensures compliance with GDPR and clearly communicates how Oak Sofa Land handles customer data.